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1. PRIVACY POLICY

1.1. General Commitment: This Privacy Policy sets out how the Company will manage your personal information collected as a result of your membership, your use of the Website, or any mobile applications owned and operated by the Company. We are committed to ensuring that the personal information we collect about you is protected and used in accordance with applicable Privacy Acts and this Policy.

1.2. Website Use and Acceptance: By using the Website, you agree to be bound by the terms of this Privacy Policy. The Company may review and change this Policy periodically at its discretion. Changes will be effective immediately upon posting. Your continued use of the Website constitutes acceptance of those changes.

1.3. Personal Information Collected: The Company may process the following types of Personal Information:

  • Full Name and Date of Birth;

  • Email address and Physical residential address;

  • Country of Citizenship and Government-issued Identification Number;

  • Copies of Government-issued Identification;

  • Location Data, IP Address, and Device Information;

  • Data related to the use of our Services (deposits, withdrawals, wagers, gameplay history, VIP status);

  • Data related to the enforcement of our Terms of Service and Anti-Money Laundering (AML) Policies.

1.4. Data Processing Purposes: The Company processes Personal Information by lawful and fair means for purposes including:

  • Know-Your-Customer (KYC) identity verification;

  • Processing membership applications and maintaining accounts;

  • Authenticating identity for security and legal compliance;

  • Improving services and tailoring information to Member needs;

  • Marketing communications (email, SMS, or telephone), subject to your opt-out rights;

  • Complying with contractual, legal, and statutory obligations;

  • Establishing, exercising, or defending legal claims.

1.5. Direct Marketing and Opting Out: We may use your information to inform you about products, promotions, or special activities. If you no longer wish to receive such promotional material, you may opt out via your account settings or contact support@reeljoy.com at any time. Administrative communications regarding your account management (e.g., password resets, withdrawal updates) are not affected by your marketing opt-out status.

1.6. Management and Sharing: Personal Information is stored in secure environments accessed only by authorized persons. We may share data:

  • Within our corporate Group and subsidiaries;

  • With third-party service providers and partners necessary to fulfill our services (e.g., game providers, payment processors, analytics tools);

  • For legal or regulatory reasons in response to lawful requests by public authorities, law enforcement, or financial intelligence units;

  • In the event of a business sale, merger, or restructuring.

1.7. Security of Personal Information: While no internet transmission is totally secure, the Company takes all reasonable steps to protect your data using password-protected systems, firewalls, and Secure Socket Layer (SSL) encryption technology. You remain solely responsible for the security of your own device and for maintaining the absolute secrecy of your username and password.

1.8. Access and Deletion: You may access or update your Personal Information via your account settings or by contacting customer support. You may also request the deletion of your personal data if the Company no longer has a legal or regulatory reason to store it. Please note that legal obligations for data retention (such as AML and counter-terrorist financing requirements) legally override deletion requests, requiring us to retain specific financial and account data for a mandatory period (typically 5 years) after account closure.

1.9. International Data Transfers: Information processed by us may be transferred, processed, and stored anywhere in the world depending on the location of our servers and third-party providers. We endeavor to safeguard your information consistent with the requirements of applicable international privacy laws.

1.10. Legal Basis for Processing: Processing of your data is supported by:

  • The performance of a Contract (delivering the gaming services to you);

  • The Legitimate Interests of the Company (fraud prevention, business improvement);

  • Your explicit Consent;

  • Compliance with Legal and Regulatory Obligations.